After learning that her dog died a week after her disappearance, a woman lashes out at Wag.
A woman claims she spent a week searching for her missing dog while caring for Wag’s pet grooming app before the company told her she had died — and then demanded a bill for her services.
Liz Giorgi, CEO and co-founder of the same-day photo and video studio Soona, used Twitter to document her search for her dog Fran and her interactions with Wag, while rallying her friends, family and neighbors in Denver, Colorado, to help her find her pet.
Fran was found dead on Wednesday, according to Georgie, though it’s unclear whether her pet died in the care of Wag’s sitter or ran away and later died.
She criticized the company, describing how the heartbreaking news was conveyed in a cruel way.
If a WagWalking loses and kills your dog, this is how you make the call: “I’m calling to report news we have about your pet.”
Our local contact informed us that they will not be able to do this.
She is no longer alive.
These accidents are extremely rare, but they do happen.
“do you have questions?” I inquired.
Giorgi had previously revealed that she left her two dogs in Wagh’s care to travel to Africa in memory of her late father, who died suddenly six weeks ago.
She explained that her usual groomer couldn’t accommodate her last-minute travel plans, so she used the Wag app to find a babysitter with a 5-star rating.
She said she received a text message from the Wag walker on January 5, the day after she left, stating that Fran had disappeared and that they had called her mother-in-law to help with the search.
Because of COVID-19 and low tourism, Giorgi realized it would take at least five days to get back home from the African countryside.
She tweeted about her missing dog on January 6, explaining that Wag’s sitter had lost Fran the day before, and was worried her pet was trying to cross town to get home.
“She helped me get through the loss of my father – please help me bring her home,” she added.
I was concerned when I discovered that there was no process for dealing with a lost dog or a way to contact customer service about time-sensitive issues when logging into the Wag app.
“You’re just waiting in line with everyone else,” she tweeted, claiming the company took 25 minutes…
Nokia News – Quick Summary
Liz Giorgi, CEO and co-founder of Soona Studios, has chronicled her search for her dog Fran in Denver, Colorado, and her interactions with Wag on Twitter. She left her two dogs in Wag’s care to go on a trip to Africa in honor of her late father, who died unexpectedly six weeks ago, on January 5, she said she received a text message from the Wag walker saying her dog Fran was lost, but they called her mother-in-law to help find her Giorgi claimed that Wag took 25 hours to respond to her messages on the app, saying it took days to hang up the banners and hire a tracker to find Fran As she was trying to get home from Africa as quickly as possible, she used social media to gather her friends, family and neighbors to find her dog on Wednesday, January 12, she posted a tweet stating that Fran had died, although it is unclear if her pet died in the care of a Wag sitter or ran away and then died. Fran demanded animal control slammed Wag during a sick det in the harsh way the heartbreaking news was allegedly delivered, saying she’s also been charged for sitting services – worth $650 million – mired in scandal where multiple dogs have been lost or killed in the care of their handlers since it was launched in 2015